Shipping Policy

Shipping Coverage

We ship from the United States. International shipping is available.

Processing Times

Once payment is confirmed, orders are processed within 2 business days. Processing time does not include shipping transit time.

Shipping Methods & Delivery Times

Domestic orders are estimated to arrive within 5–7 business days. International delivery times vary depending on the destination and carrier. Delivery times are estimates only. Artisand is not responsible for delays caused by the carrier or customs processing.

Shipping Costs

  • U.S. orders: $15 flat rate
  • International orders: $25 flat rate

Duties & Taxes

Duties and taxes are not included in the item price or shipping cost. Any applicable import duties, taxes, or customs fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and a direct link to the carrier's tracking page.

Delivery

Orders over $500 require a signature upon delivery.

Customers are responsible for providing accurate and complete delivery information at checkout. Artisand is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Undelivered or Returned Packages

If the carrier is unable to deliver the package after delivery attempts have been made, it will be returned to our facility. The customer is responsible for the cost of reshipping the order.

If the customer chooses not to proceed with reshipment, a refund will be issued excluding the original shipping costs.

Artisand is not responsible for packages lost or undeliverable due to an incorrect address provided at checkout. For international orders, non-delivery must be reported within 7 calendar days of the estimated delivery date.

Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Photo of the outer packaging
  • Photo of the damaged item
  • Order number

We will arrange a replacement or refund at no additional cost.

Each package is inspected and documented prior to shipment. If your order arrives with any issue, please contact us within 48 hours of delivery and we will resolve it promptly. Claims submitted after this period cannot be processed.

Return Address

Artisand Shop
16850 Collins Ave, Suite 112-174
Sunny Isles, FL 33160
United States